Support — Support & maintenance
Website Support & Maintenance in Kathmandu.
Nine Technology provides website and software support in Nepal — hosting, domain and SSL management, updates, security, backups, and monthly care plans, all kept in the client’s name.
- Domain, hosting and logins
- In your name
- Updates, backups, monitoring
- Kept running
- Direct contact, no ticket queues
- Our team responds
- Content changes and fixes
- Small fixes handled
Everything in your name — your domain, your hosting, your logins. We look after it; we never hold it hostage.
Our work does not end at launch. We keep your website, store or system running: updated, backed up, secure, and supported by a team that responds when you need help.
What we handle
Everything that keeps a website, store or system healthy after launch.
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Domain, hosting, email & SSL
Set up and renewed on time, in your name — so nothing expires because a reminder was missed.
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Software updates & security patches
Applied regularly, so known weaknesses are closed and your software stays supported.
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Regular backups
Taken on a schedule, so your site, store or system can be restored if something goes wrong.
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Speed & uptime monitoring
Monitored, so a slow or offline site is noticed and dealt with, not discovered by a customer.
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Small content changes and fixes
Text, images, prices and small corrections, handled without a new project.
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A team that responds
You reach our team directly, people who know your website or system, and we see every request through to resolution.
Care plans
Monthly cover so everything is handled and you always know who to call. We scope a plan to your website or system and what you need looked after.
How a plan is scoped
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What you have
A website, an online store or a business system — and how it was built.
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What needs looking after
Hosting and renewals, updates and backups, monitoring, and how many changes you expect each month.
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How quickly you need answers
Response times for fixes, agreed in writing as part of the plan.
How support works
Five stages, from a first look at what you have to help whenever you need it.
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Review what you have
Your website or system, where it is hosted, and who holds which login.
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Plan scoped
What we look after, how often, and response times, in writing.
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Set up in your name
Domain, hosting and accounts confirmed or moved into your name.
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Ongoing care
Updates, backups and monitoring, done on schedule.
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Help when you need it
Changes and fixes handled by our team, who already know your setup.
How we price it
We scope a support plan to your website or system and what you need looked after. Tell us what you have, and we will put together a plan.
Talk to us about supportSupport questions
What does a care plan include?
A care plan is scoped to your website or system. It can cover domain, hosting, email and SSL renewals, software updates and security patches, regular backups, speed and uptime monitoring, small content changes and fixes, and direct access to our team when you need help. What is included is written into the plan.
Do you host the website?
Yes. We set up and manage hosting for websites, stores and systems, and renew it on time. The hosting account is registered in your name, not ours.
Will the domain and hosting be in my name?
Yes. Your domain, your hosting and your logins are registered in your name. We look after them; we never hold them hostage. If you ever move to another company, everything goes with you.
What if something breaks?
Contact our team by phone or WhatsApp. We identify the cause and resolve it. On a care plan, fixes are handled under the plan’s terms; without one, we explain what the fix involves before starting.
How fast do you respond?
We reply within minutes, Sunday to Friday, 10am to 5pm. Response times for fixes are agreed in writing as part of your care plan, so you know exactly what to expect.
Can you maintain a website you did not build?
Yes, after a quick review. We look at how the website was built, where it is hosted and who holds the logins, then tell you what a support plan would cover.
Tell us what you need looked after
Your website, store or system, where it is hosted, and what keeps going wrong. We will put together a support plan.